Returns, Refund and Cancelation Policy

Returns

We want you to love your Astronaut Galaxy Projector, but if you change your mind for any reason, our return policy allows returns within 14 days of purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

  • Returns must be initiated within 14 days of delivery.

  • Items must be in their original condition, unopened, and include all original packaging and components.

Non-Returnable Items

  • Items damaged due to misuse, negligence, or unauthorized modifications are not eligible for return.

How to Initiate a Return

  • Email us at lucky7goodss@gmail.com with your order number, reason for return, and supporting photos.

  • Upon approval, you’ll receive a return authorization and detailed instructions.

  • Return shipping costs are the responsibility of the customer unless the return is due to an incorrect item.

 

Refund Policy

We aim to process refunds as quickly as possible for a smooth customer experience.

Refund Process

  • Refunds are issued once the returned item has been inspected and approved.

  • The refund amount will be credited to your original payment method within 7-10 business days after approval.

  • Shipping and tax fees are non-refundable unless the return is due to our error.

Partial Refunds

  • Items returned with missing components or damaged due to customer error may be eligible for partial refunds at our discretion.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Double-check your bank or credit card statement.

  2. Contact your bank or card issuer, as processing times can vary.

  3. If the issue persists, reach out to us at  lucky7goodss@gmail.com.

Exchange Policy

We replace items only if they are incorrect. To request an exchange, email us at  lucky7goodss@gmail.com with your order details and photos of the issue.

Cancellation Policy

We process orders quickly to ensure timely delivery. Please review the following guidelines for cancellations:

Order Cancellations

  • Cancellation requests must be made within 2 hours of placing the order.

  • A reason for cancellation must be provided.

  • If the request is made after 2 hours, the order will proceed as scheduled, and you will need to follow the Return Policy to process a refund or exchange.

  • If your order has already been processed or shipped, cancellations are not possible, and the return policy will apply.

Pre-Order Cancellations

  • Pre-orders may be canceled at any time before the product ships.

  • Refunds for canceled pre-orders will be issued within 7-10 business days.

 

Additional Information

Shipping for Returns

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return is successfully delivered.

  • We are not liable for items lost or damaged during return transit.

Contact Us

If you have any questions about your return, refund, or cancellation, please contact us:
Email: Lucky7goodss@gmail.com
Phone: